Terms & Conditions

Terms and conditions apply to all transactions processed by Lisa Edwards Jewellery and subject to change without notice. This does not affect your statutory rights.


Orders

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may still be purchased by other customers.

We offer products that are in stock and available for immediate dispatch. Occasionally we may need to wait for delivery of products from our suppliers.

Please be aware that we may be unable to deliver selected products due to production problems or quality check issues identified when we receive an order into stock. In these circumstances, we will notify you via email.

If you have registered your email address for notification of the arrival of a specific product featured on our site, we will attempt to notify you via email within 48 hours of the product becoming available on the site. Please be aware that on occasions certain products that are in particularly high demand will sell out during this period.

 

Payment

We accept all major credit/ debit cards and PayPal. We will not dispatch the product(s) until we receive payment in full. We do not hold any of your payment details anywhere on the site.

Prices shown on our site are in GBP.

All prices and offers remain valid as advertised from time to time. The GBP price of a product displayed on our site at the time the order is accepted will be honoured, except in cases of patent or obvious error.

Customers purchasing from certain countries will incur relevant import and duty and tax. These costs are not included in the final purchase price. Import duty or tax costs may be invoiced to you directly from the appropriate carrier or import broker. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.

If you are a customer whose credit/debit card is not denominated in Sterling, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

Delivery

Lisa Edwards Jewellery will ensure that orders are dispatched within the allotted time. However, will not accept liability for any losses or expenses caused by delay in the postal system. It is the responsibility of the buyer to check the order upon receipt. If there are any problems, please contact us on enquires@lisaedwardsjewellery.com

Returns 

Returned goods must be returned unworn in the original packaging. Items must be returned within 14 days of receipt with proof of purchase and returns note. 

Lisa Edwards Jewellery does not accept responsibility for return postage costs, nor any item lost, stolen or damaged in transit. These are responsibilities are those of the customer.

Please note that pierced items are non-returnable due to hygiene reasons. This does not affect your statutory rights.   

Care Instructions 

Many of our items are delicate, so please ensure you treat your jewellery with care. Please avoid contact with perfume, false tan, bath products, chlorine etc. Clean with a sterling silver/gold polishing cloth.